FREQUENTLY ASKED QUESTIONS

  • How do I set up my online ordering account?
    • How do I set up an online ordering account if I AM currently an Evans Quality Coffee customer?
      • If you are an existing Evans Quality Coffee customer, you must have your account created by either someone at Evans Quality Coffee. You can also create your online ordering account automatically online. Simply click the "CREATE ACCOUNT" link at the top righthand side of the site. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the upper beige box for existing customers. You will be asked to provide your name, email address, password, and a valid Evans account number in order to create your account. Please note that once you create your account, your customer-specific pricing is immediately available on our website.
    • How do I set up an online ordering account if I am NOT currently an Evans customer?
      • If you are an not existing Evans Quality Coffee customer, you must have your account created by either someone at Evans Quality Coffee. You can initiate the process online. Simply click the "CREATE ACCOUNT" link at the top righthand side of the site. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the lower red box for new customers. Fill out the form as completely as possible and someone from Evans will contact you promptly to set up your account.
  • How do I login to Evans Quality Coffee online ordering?
    • You must be a member to login. Click under the "Online Ordering" section of the menubar and select "Login" from the submenu. You will brought to the login page. Simply type your E-mail address and password in the login box provided. You will be brought to your custom quoted/contract items page and a welcome message will appear upon successful login at the top left of the page.
  • Common questions about the Quick Order page/feature
    • What is the Quick Order page?
      • The Quick Order Page is "your" list of items that you purchase from Evans Quality Coffee at special pricing on a regular basis. The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise you order most frequently or that is important to you. Only a member will see/establish a Quick Order List. To add an item to your Products Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Quick Order" and the item will automatically show up along with your other items on the Quick Order Page.
    • How do I Order item(s) from Quick Order Page?
      • You can select quantities for all the products you want to order, and then click any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
    • How do I Add/Remove Items on Quick Order Page?
      • To add an item to your Quick Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Quick Order" and the item will automatically show up along with your other contracted items on the Quick Order Page. To remove an item from the Quick Order page, just click the hyperlink under the product that says "Remove From Quick Order" and the page will reload with that item removed from the Quick Order list. Please note that you can only remove items that you have added yourself. Items that you receive contracted pricing on will always display on the Quick Order page.
  • I just received an email reminder to order, but I don't need supplies. Do I need to do anything?
    • When you receive an email reminder from Evans Quality Coffee, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact Evans Quality Coffee. You can always order at any time when you need something; the email reminders just serve as an extra part of the online customer service.
  • I forget my password - can you send it to me?
    • If you've forgotten your password, simply enter your login email address on the member login page, and we will promptly E-mail you your password.
  • How do I Add/Remove Items in the Shopping Cart?
    • To add an item to your Shopping Cart, simply select an amount in the quantity drop down box located near the item price. Then select the unit of measure you would like to purchase the items in. Clicking any ONE add to cart button on a page will add all the items you have selected to your cart at once. You can add an item(s) from all Searches, Product Catalog, History and Custom Order Pages. To remove a product from your Shopping Cart, go the Shopping Cart page, click on REMOVE checkbox or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Proceed to Checkout" in the small cart on the right side of the page or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the right side of the screen under the search box for quick reference.
  • What does the order history page let me do?
    • The Order History page displays your online order history with Evans Quality Coffee. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to Evans Quality Coffee.
  • How do I locate products I am looking for?
    • We provide the most flexible Search capabilities in the industry. With over 50 years experience in dealing with customers, we know what a customer requires in order to locate a product. You can search by SKU by entering any part of a product number. We will respond with "all" products that meet your selection criteria. In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely be at a substantially lower price. We always provide a Search box located near the navigation menu on the top of your screen. Simply enter anything you want and we will respond will all products that meet your selection criteria. The system has most products identified by "keywords" and we search those "keywords" as well as all of the information associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter whatever information you do have.
  • I've used the search feature, but I still can't find what I want. What should I do?
    • If you have this much difficulty in locating the product you require, we just may not carry it online. However, we can almost certainly order any item(s) you are looking for. Please contact us by clicking here and we will attempt to assist you.
  • What happens if I order an out-of-stock item?
    • When your delivery arrives, any items out-of-stock will be noted on your printed invoice. We will deliver these items as soon as we receive them. If you do not want us to deliver the out-of-stock items please contact us and inform customer service to cancel the backorder.
  • Do you have a printed catalog?
    • Yes. If you would like a copy of the Evans Quality Coffee Product Catalog, you can e-mail customerservice@evanscoffee.com or 1-800-922-9924 and we will put one in the mail for you. Please provide us with your account number, company name and whose attention we should mail the catalog to.
  • Do you charge sales tax?
    • Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does not currently display as part of the order total on your online receipt. Our online ordering software may have this capability in the future.
  • What type of payment methods do you accept?
    • In addition to accepting payment by check in thirty (30) days, we accept payment with VISA/MasterCard, American Express and Electronic Funds Transfers. If you would like to discuss payment terms our accounting department is available to provide you with all the necessary information you can contact them at customerservice@evanscoffee.com or 1-800-922-9924.
  • Why do I have to enter my P.O. # when ordering online?
    • Purchase order requirements are set by your company, not by Evans Quality Coffee. If you do not use purchase orders, you will not receive an alert. Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
  • How can I change my online Shipping Information?
    • To ensure the security of our customers, at the time of checkout, Evans Quality Coffee makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like to add a shipping location, simply fill out required shipping information. Evans Quality Coffee will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.
  • How long does it take to get my order delivered?
    • All orders received by 3pm via the website for Manhattan deliveries will be delivered the following business day. All other areas will be delivered on their next scheduled delivery day. If you are not sure when that day is or need special arrangements made then please contact customer service at customerservice@evanscoffee.com or 1-800-922-9924 to discuss what options are available.
  • Can I cancel an order after it has been submitted?
    • Once it has been submitted online the order has been placed. To amend or cancel an order, please contact customerservice@evanscoffee.com or call 1-800-284-2677 extension # 1.
  • What is your Privacy Policy?
    • We recognize the sensitive nature of your personal account information. For your protection, all information transmitted to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Evans Quality Coffee from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
  • Is Evans Quality Coffee online ordering secure?
    • Yes, Evans Quality Coffee uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Evans Quality Coffee, you must notify your credit card provider in accordance with its reporting rules and procedures.
  • How is the information we provide used?
    • We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at Corporate Coffee Systems when necessary.
  • Do we use cookies?
    • Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from Evans Quality Coffee online.
  • Who do I contact about problems with your site?
    • Contact customer service at customerservice@evanscoffee.com or 1-800-922-9924. Please provide them with your account number and the specifics of the problem that you encountered. We will address the problem immediately and let you know when it is resolved.