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Frequently Asked Questions

Setting Up An Online Ordering Account/Logging In

If you are an existing Evans Quality Coffee customer, you must have your account created by either someone at Evans Quality Coffee. You can also create your online ordering account automatically online. Simply click the "CREATE ACCOUNT" link at the top righthand side of the site. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the upper blue box for existing customers. You will be asked to provide your name, email address, password, and a valid Evans account number in order to create your account. Please note that once you create your account, your customer-specific pricing is immediately available on our website.
If you are an not existing Evans Quality Coffee customer, you must have your account created by either someone at Evans Quality Coffee. You can initiate the process online. Simply click the "CREATE ACCOUNT" link at the top righthand side of the site. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the lower red box for new customers. Fill out the form as completely as possible and someone from Evans will contact you promptly to set up your account.
You must be a member to login. Click "LOGIN" from the top menubar. You will brought to the login page. Simply type your E-mail address and password in the login box provided. You will be brought to your custom quoted/contract items page and a welcome message will appear upon successful login at the top left of the page.
If you've forgotten your password, click "LOGIN" from the top menubar. Then select the "FORGOT PASSWORD" tab on the login page. Enter your email address and new password will be sent to you. Please note that your password will be reset for security purposes. To change it, login in with your new password and then select "CHANGE PASSWORD" from the top menubar.
Contact customer service at customerservice@evanscoffee.com or call us at (201) 641-6000. We will link the accounts and the next time you login, you will be asked which account you would like to purchase for. At any time, click the "switch account" link in the menubar or welcome message to switch to shopping for a different account.

Quick Order Page/Express Order Form Questions

It is a list of "your" personalized products that you have received special pricing on, purchase on a regular basis and is provided in an easy method for re-orders.
Like any shopping page on our site, simply enter quantities for all the products you want to order, and then click any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
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It takes overnight for the custom products list to update.

Other Common Shopping/Ordering Questions

When you receive an email reminder from Evans Quality Coffee, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact Evans Quality Coffee. You can always order at any time when you need something; the email reminders just serve as an extra part of online customer service.
Click on the search box with magnifying glass symbol in the upper right corner of any page and type in the full name or partial name of the product you're searching for.
Contact customer service at customerservice@evanscoffee.com or call us at (201) 641-6000.
Like any shopping page on our site, simply enter quantities for all the products you want to order, and then click any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
Click on checkout now and the cart opens into a full page. Scroll down the page to find the item you would like to remove. Select the item by clicking the checkbox that says REMOVE and then press the update quantities button.
The order history has two functions; it displays your online order history with a brief summary of each order you have placed and it allows you to re-order items directly from this history. (Please note that the online order history will not include phoned-in or faxed orders).
If you select an item and the "out-of-stock" message displays then this item is not available for delivery at that moment. You can either leave this item off your order or if you would prefer, click on the stock notification button and you will see a pop-up message regarding next steps.

Sometimes an item is in-stock on our website and may go out of stock before your delivery day. When your delivery arrives, any items out-of-stock will be noted on your printed invoice. We will deliver these items as soon as we receive them. If you do not want us to deliver the out-of-stock items please contact us and inform customer service to cancel the backorder.

My Shopping Lists Questions

This feature allows you to create "shorter", customized product lists separate from your quick order or express order form products list (which is your master list of all products you buy). You can name each shopping list, as an example, by floor, or location.
The button "add to shopping list" is located under each item. Simply click on it and then create the list you want to add the item to. If you already have created a shopping list, you can also choose to add the item to an existing shopping list. You can also set a default quantity that you normally purchase of that item. This default quanity will be pre-populated on your shopping list page, so you can quickly add the items to your cart in the quantities you typically purchase at.
From the top menubar, select "MY SHOPPING LISTS." Choose the list you wish to modify. Under each item is a link that says "REMOVE FROM LIST." Just click the link and the item will be removed from that list.
While viewing the shopping list you wish to order from, click the "ADD ALL ITEMS TO MY CART" button at the top of the shopping list page. All items that have quantities entered will be added to your cart with a single click!
While viewing the shopping list you wish to order from, click the "CLEAR DEFAULT QUANTITIES" button at the top of the shopping list page. This will set all the items to zero. Now enter quantities only next to the items you want to order and click "ADD TO CART" next to any item.

Other Common Questions

Purchase order requirements are set by your company, not by Evans Quality Coffee. If you do not use purchase orders, you will not receive an alert. Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
Currently, you cannot change an order via the website once it has been submitted. Please contact customer service at customerservice@evanscoffee.com or call us at (201) 641-6000 to change your order.
All orders received by 3pm via the website for Manhattan deliveries will be delivered the following business day. All other areas will be delivered on their next scheduled delivery day. If you are not sure when that day is or need special arrangements made then please contact customer service at customerservice@evanscoffee.com or (201) 641-6000 to discuss what options are available.
Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does not currently display as part of the order total on your online receipt. Our online ordering software may have this capability in the future.
Our website does not process credit cards at this time, however, Evans as a company accepts many payment methods. In addition to accepting payment by check in thirty (30) days, we accept payment with VISA/MasterCard, American Express and Electronic Funds Transfers. If you would like to discuss payment terms our accounting department is available to provide you with all the necessary information you can contact us at customerservice@evanscoffee.com or (201) 641-6000.
To ensure the security of our customers, at the time of checkout, Evans Quality Coffee makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like to add a shipping location, simply fill out required shipping information. Evans Quality Coffee will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you s hould see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact customerservice@evanscoffee.com or (201) 641-6000 and we will assist you.

Security, Etc.

We recognize the sensitive nature of your personal account information. For your protection, all information transmitted to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Evans Quality Coffee from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself. You can read our full privacy policy by clicking here.
Yes, Evans Quality Coffee uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and billing information. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a p urchase through Evans Quality Coffee, you must notify your credit card provider in accordance with its reporting rules and procedures.
Contact customer service at customerservice@evanscoffee.com or call us at (201) 641-6000. Please provide them with your account number and the specifics of the problem that you encountered. We will address the problem immediately and let you know when it is resolved.
You can Download Our Catalog to view immediately or contact customer service at customerservice@evanscoffee.com or call us at (201) 641-6000 for a printed version.
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